|
Please review the following policies before ordering. Your order
constitutes acceptance of these terms and conditions.
The
following topics are covered on this page:
Facts About
Limoges Boxes
Every Limoges box is a hand crafted work of
art. Small imperfections are natural and are part of their charm and
uniqueness. The photograph shown is a representative sample of the
box. The colors and brush strokes will vary with each individual
piece, sometimes significantly. This may be exaggerated by the
differences in color on different computer systems and monitors.
Because of this, the box being sold will not match the photograph exactly.
Measurements are approximated to the nearest quarter inch.
Limoges
boxes are marked to indicate the level of hand painting. Peint Main
or Decor Main means the box is completely hand painted. Boxes marked
Rehausse Main have been decorated with a combination of transfer painting
and hand painting. The initials/marks on the bottom of each box will
sometimes vary since we acquire our boxes through many different sources,
but the degree of hand painting will always be consistent among samples of
the same box. For more information, see
About Limoges Boxes
Payment Methods
We accept checks, money orders, VISA, MasterCard, American Express and Discover. Items purchased with credit cards and USPS
money orders will
be shipped on the next shipping cycle (see below). For new customers, items purchased with checks and non-USPS money orders may be held for 10 business days to clear. 8.25% Texas
sales tax will be charged on all orders shipped to a Texas address.
Shipping
Shipping is $8.00
for US Postal Service Priority Mail in the US. Priority Mail shipping
is free on US orders of $250.00 or more. We ship packages daily and
most Priority Mail packages are delivered within 3-4 business days after mailing. The USPS provides Delivery Confirmation, which is not a "tracking number" (the USPS does not currently
provide enroute tracking for their Priority Mail). We will email your Delivery Confirmation number on the day your package is mailed.
For rush
delivery in the US, we use US Postal Service Express Mail, which is $22.00.
Express Mail provides next-day service (including Saturday and Sunday
delivery) to many US locations, and 2 day service to the rest of the
country. For in-stock items, Express Mail orders will be mailed no later than the
next business day. The USPS guarantees delivery of Express Mail by
3:00 PM local time on the second day following mailing. A refund of
the Express Mail fee may be requested at your local post office if this schedule is not met, subject
to certain restrictions as outlined in the USPS service guide. Express Mail does provide enroute tracking, and we will email your Express Mail tracking number on the day your package is
mailed.
All
shipments are insured for the full amount of the sale. Local
practices vary, but in most places, the USPS will require a signature for
delivery of the item. If a box is returned to us as undeliverable
through no fault of ours, an additional shipping charge will be required
before the box is re-mailed.
We can ship orders via UPS or FedEx with special arrangement. Shipping fees are substantially higher than our USPS rates, and
will be quoted via email upon request.
How to Order
We use a
"shopping cart" system for orders. To begin an order, simply click
the
Add to Cart button by the item you wish to order. You may then
proceed to check out, or continue shopping. To check out, follow the
instructions on the Check Out page.
If you
continue shopping, you may check out at any time by clicking on the
View Cart logo at the top of each page. On the check out page,
you can review, modify, or cancel your order.
If you
experience any problems using the Shopping Cart, please
contact us! You may also
fax your order to us or
call us toll free during business hours (9 AM-5 PM central time Monday
through Friday). Our answering machine is in a secure location, so it
is safe to leave credit card information on it. If the machine
answers and you'd like a call back, please leave your telephone number and
a preferred time to call.
Purchasing from Outside the USA
We welcome orders
from customers located outside the United States. Visa, MasterCard,
American Express and Discover orders can be placed normally using the Shopping Cart.
When checking out, select "International Air Mail" (or "Canada") as the shipping method.
A $22.00 ($10.00 for Canada) charge will be shown on your invoice. The Customs form
required by the Post Office will be filled out with exact prices paid for
the items ordered. Any import taxes, fees, and duties are your responsibility even if a box is returned to us.
For
countries where insured delivery service is not available through the US
Postal Service, we will email you further instructions before we mail the
package.
Pricing and Sales Policy
Limoges box
prices are variable and may go up or down as we restock. We try to offer
competitive prices and we have a price match
policy. We also occasionally have newsletter or site wide sales.
If you made a purchase within 3 days prior to a sale, just contact us
before the sale is over and we will give you credit towards a future
purchase.
Catalog and Special Orders
We can special order most current production Limoges boxes from importer catalogs, including our online Limoges Magnifique and Rochard catalogs.
If you have a particular box that you are interested in from Artoria,
Chamart, Chanille, Chateau, Dubarry, Rochard or other supplier, contact us
with the item number or reference and we will do our best to obtain it for
you. Please note that in some cases, special orders may take as long
as 3 months to arrive. By placing a special order you agree that this
potential delay is acceptable and, unless you specifically cancel the order
(subject to a cancellation fee described below) the order will remain
active until shipped.
A
non-refundable deposit of 15% of the cost of the special order item(s) will
be charged when the order is placed, with the remainder charged when the
order is shipped. There are no
exchanges on special
order items. Returns are accepted but are subject to a 15% restocking
fee (forfeiture of deposit) if returned within 15 days of receipt; 25% from
16 to 30 days of receipt.
No returns accepted after 30 days; no exceptions!
The deposit will be forfeited if a catalog or special order is cancelled
before delivery. Please consider these terms before
placing an order.
Returns and
Exchanges
Undamaged
items may be returned for any reason for up to 15 days after receipt, not
including special orders or any item marked
"final sale".
Pack the item
carefully, including the gift box and certificate of authenticity.
Insure it for its full value, and mail it to:
GroundStrike Collectibles
8905 Glenlake Drive
Austin, TX 78730
We would
appreciate it if you would contact us to let us
know it's coming. When the item arrives safely, we will credit your
credit card or mail you a refund check for the purchase price of the item.
Shipping costs are not refundable. If the return causes the original
order to fall below free shipping or other incentive limits, the original
shipping or incentive value will be deducted from your refund. A
10% charge will be made if the original gift box and/or certificate of
authenticity is not returned.
A 15% restocking fee will be charged for returns shipped later than 15
days after receipt.
Undamaged
items may be exchanged for items of equal or greater value for up to 30
days after receipt. Please contact us if
you wish to exchange an item. We will email you with further
instructions.
If a return
or exchange item arrives damaged, we will process a claim with the carrier
you used, indicating that the claim should be paid to you. In this
case, no credit or refund will be provided by us directly. If you
have elected not to insure the package, then no claim can be made and no
credit will be given. We will return the damaged item to you at your
expense, pending your instructions.
We photograph and invisibly mark all our boxes. No credit will be given for any returns that did not come from us.
All
sales are final after 30 days. No credit will be given for returns received after that time. We make no exceptions to this.
Damage in Shipping
We are very
sorry if your item was damaged in shipping. We take great pains to
insure that our Limoges boxes are well protected during shipment.
Rest assured that they are inspected before leaving our store, and that
they are in perfect condition when they are shipped. We videotape our
packing operation for quality assurance.
But damage
can occur. Limoges boxes are very fragile items, and if the box has
been subjected to a severe shock, the box can be broken. That
is why we insure every box that we mail.
The
procedure to file a claim depends on the shipping method used. Please
save all of the packaging and contact us
to report the damage. We will email you with further instructions,
and will replace the item after the claim is filed. DO NOT
return broken items to us at GroundStrike Collectibles! We cannot
initiate your claim, and this will either delay or void your claim for a
refund (in other words, you will be stuck with a broken item!).
|
